Details, structure and organization … sexy stuff, eh? Well, maybe not. But they’re the building blocks that form the foundation of an organization. If put together the right way, the structure will support endless growth; put together shoddily, it will keep falling apart and forming obstacles in everyone’s path. Maintaining this structure is still exciting to me after more than 25 years spent establishing operations-oriented businesses in the telecommunications, insurance and advertising industries. Like the bricks-and-mortar foundation under your feet, I’m pretty invisible – after all, you only really notice it when it starts to crack. But I’m always there, vigilantly holding together all those lil’ details so you don’t have to think about them!